Shipping Policy

Processing Time
All orders are processed within 3–5 business days before shipment. This time allows us to carefully prepare, pack, and fulfill your order.

U.S. Orders
Domestic orders typically ship within one week after fulfillment. Shipping times may vary slightly based on location and carrier delays.

International Orders
International shipping times vary by destination and customs processing. Please allow additional time for delivery.

Order Confirmation
If you haven’t received an email confirmation within one week of placing your order, please check your spam or promotions folder.

 

Return & Cancellation Policy

Returns, Refunds, or Exchanges:

All sales are final. We only ship brand-new items and can’t resell returned products as we would like to ensure the products integrity. By eliminating returns and exchanges, it helps keep our prices affordable and provide more savings to the customers. 

Damaged or Defective Items:

In the rare case, your order arrives damaged or defective, contact us within 7 days of delivery for a replacement or store credit. Use the contact form or email us at suppot@starrysonder.com.

Cancellations:

If you wish to cancel an order, please email us immediately at support@starrysonder.com. Once an order has been shipped or is out of our possession, cancellations cannot be accommodated. We also reserve the right to cancel any order at our discretion.

 

Care Instructions

General Care:

- Wash cold and inside out using a gentle detergent

- Air dry or lay flat to keep the shape clean and crisp

- Skip the heat — hot water or dryers can shrink or fade designs

- For hoodies or knits, avoid hang-drying by the hood or sleeves to prevent stretching

- If you iron, use low heat and avoid printed areas

 

Address Changes

If you entered the wrong address, email us ASAP at support@starrysonder.com. Once your order has been fulfilled or shipped, we can’t update the address or redirect the package. If your package is returned to us due to an incorrect address, you’ll be responsible for reshipment costs.

 

Lost or Stolen Package

Once an order is marked delivered by the carrier, it is considered successfully fulfilled. Starry Sonder is not responsible for lost, stolen, or misdelivered packages after this point.If your tracking shows “delivered” but you haven’t received your order, we recommend:

- Checking with the neighbors or your local post office

- Confirming your address and mailbox access

- Filing a claim with your local post office

If the package is confirmed lost after following these steps, please contact support@starrysonder.com. We’ll do our best to assist and may offer a discounted replacement at our discretion.

 

Contact Info

Have a question? You can use the contact form or email us at support@starrysonder.com — our team replies within 1 business days.